Terms and Conditions

Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the http://www.knowga.com website (the "Service") operated by Knowga ("us", "we", or "our"). Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service. By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

1.       Who Are We

1.1.       We are a company called Knowga Ltd (hereinafter referred to as the "Supplier"). We sell online E-learning courses in many different shapes and variations covering a wide range of disciplines (hereinafter referred to as “Materials”). These Materials are transferred to the customer when completing the purchase.

1.2.       Thank you for doing business with us.

2.       Agreed Terms

2.1.       These Conditions apply to all services delivery by the Supplier to customers.

2.2.       The Supplier’s services are provided by the Supplier itself.

2.3.       These Terms and Conditions (hereinafter referred to as the "Terms") govern the customer’s use of the Supplier’s website, apps, and other products and services (hereinafter referred to as the "Services").

2.4.       Some of our Services may be software downloaded to the customer’s computer, phone, tablet, or other device. Therefore, the customer agrees that we may automatically update this software, and that these Terms shall apply to such updates.

3.       Before Starting

3.1.       Please read the Terms carefully, and contact us if any questions should occur.

3.2.       By using our Services, you agree to be bound by the Terms, including the policies referenced in the Terms (such as our Privacy Policy).

4.       Concluded Agreement

4.1.       The final agreement between the customer and the Supplier is deemed to be concluded when the customer's order has reached the Supplier's server.

5.       Confirmation

5.1.       A binding purchasing agreement has been concluded when the Supplier has confirmed the customer's order by electronic mail and such confirmation has reached the customer's mail server. The Supplier shall send an order confirmation by electronic mail as soon as possible with information on the customer's name and address, payment method and a list of all the services ordered.

6.       Print out

6.1.       The customer is encouraged to print out the order confirmation immediately upon receipt because it must be presented in case of cancellation or complaint.

6.2.       The customer's order must contain all relevant information concerning the service ordered. Submission of the order also constitutes an acceptance of the Supplier's right to commence its work on the basis of the information provided in the order.

7.       Prices

7.1.       All prices are stated inclusive of value added tax. The price applicable is the price set out next to the service in question on the website on the date of ordering.

7.2.       The Supplier makes reservations for incorrect pricing and is under no obligation to provide the Online Learning to the customer at the incorrect (lower) price.

8.       Credit Cards

8.1.       Electronic payments

All major credit cards accepted.

8.2.       When the customer uses a payment card, the amount is not drawn on the customer's account until the service has been delivered. The debit amount will appear from the customer's account.

8.3.       The Supplier's payment solution is based on the SSL standard, which means that the information submitted in connection with the payment transaction is protected by encryption.

9.       Fees

9.1.       When purchasing a product, which will give the customer access for one week per module, the customer will be charged no fees beyond the purchase price.

9.2.       However, if the customer wishes to extent its access to the product, the customer will be charged in accordance with the fees at the time of purchase. The cost of the fees can be made available upon request.

9.3.       Furthermore, the customer will be charged extra for:

  •        A request of a certificate copy
  •        A confirmation of a course enrolment letter
  •        A transfer to a different course as described in section 23.

10.       Delivery

10.1.       Delivery is effected by digital transfer of the Materials ordered through the Supplier’s website.

11.       Delay

11.1.       In the event of delay in the service, the Supplier shall notify the customer thereof as soon as possible by e-mail.

12.       Delivery and Care of the Materials

12.1.       The rights to using the Materials shall not pass to the customer until the Supplier has received in full all sums due.

13.       Cancellation

13.1.       The customer has a 14 days' right of cancellation reckoned from receipt of the order confirmation.

13.2.       This right of cancellation lapses if the customer has opened, installed or otherwise put the product to use.

13.3.       The customer's right of cancellation expires at the moment when the Supplier commences the job on the basis of the customer's order.

13.4.       The amount paid by the customer for the product in question will be refunded as quickly as possible.

14.       Correction

14.1.       If the service proves to be defective, the Supplier undertakes to correct such errors or remedy such defects as soon as possible.

14.2.       If the service appears to have material errors or defects within the period and it is impossible - or deemed inexpedient by the Supplier - to correct such errors or remedy such defects, the customer is entitled to refund of the purchase price.

15.       Intellectual Property Rights

15.1.       As between the customer and the Supplier, all Intellectual Property Rights and all other rights are in the ownership of The Supplier. None of these rights are at any point transferred to the customer.

15.2.       In consideration of payment of the purchase price, the Supplier grants a customer the non-exclusive and non-transferable right to use and copy the Materials for his or her non-commercial private use and study. If this Agreement terminates, this licence shall automatically terminate.

15.3.       Products in the form of electronic books, computer games, graphics, images, texts, software, sound or image recordings, and other content are protected under the Danish Copyright Act and other legislation. Unauthorised reproduction, distribution or public display of such products is contrary to the Copyright Act and may result in civil and criminal sanctions.

16.       Warranty

16.1.       The Supplier warrants that the service ordered will be executed in a professionally adequate manner, but does not guarantee any specific result to the customer as a consequence of the service.

17.       Received Information

17.1.       The service is performed in accordance with the data of the customer's order and any other information received from the customer concerning the service ordered. The Supplier undertakes no liability for any errors or defects in the service due to the contents of the data and information received from the customer.

17.2.       The Supplier assumes no liability towards the customer other than what is provided for in the above clauses. The Supplier cannot in any event be made liable for any indirect or consequential losses.

18.       Communications with the Supplier

18.1.       Inquiries concerning delivery and payment, etc., can be made on telephone number + 353 16917095 or by e-mail to hi [at] knowga.com

19.       Processing of Personal Data

19.1.       The Supplier shall comply with the Danish Act on Processing of Personal Data regarding its processing of personal data. The customer may contact the Supplier to get information on the data processed about the customer or to have the data deleted or corrected.

19.2.       Customer data - name, address, e-mail address, etc. - is only used by the Supplier for executing the order and notifying the customer of any unforeseen delivery problems that may occur. The Supplier may not in any event pass on any customer data to a third party. The Supplier may not use the data for marketing purposes, including circulation of promotion e-mails, unless accepted by the customer.

20.       Deletion of Data

20.1.       Data on the customer's order will be stored for 3 years. Then the data will be deleted automatically unless the data are still of relevance to the Supplier, e.g. for executing new orders. One of the reasons for this storage is to ensure the correct handling of any complaints.

21.       Reservation for Typographical Errors, etc.

21.1.       The Supplier makes reservations for typographical errors, changes in value added tax and duty rates, and late or defective delivery due to force majeure events.

22.       Invalidity

22.1.       Should any part of these Conditions be deemed unlawful and invalid and thus not enforceable, this will not affect the validity and enforcement of the remainder of the Conditions.

23.       Confidentiality

23.1.       The customer shall keep in strict confidence all Materials acquired and any other confidential information concerning the Supplier's business or its products which the Customer may obtain.

24.       The Supplier’s Course Transfer Facility

24.1.       If a customer wishes to transfer to a different course offered by the Supplier, the Supplier may at its sole discretion agree to such transfer.

25.       Variation

25.1.       The Supplier may, from time to time and without notice, amend the services and the Terms and Conditions of this agreement in order to comply with changes in technology, changes in payment methods or changes in applicable regulatory or statutory requirements, provided that such changes do not materially affect the nature of the services.

26.       Course Modification

26.1.       The Supplier reserves the right to edit, amend, reschedule, interrupt, or cancel any course or to modify any course content.

27.       Governing Law and Jurisdiction

27.1.       The business relationship between the Supplier and the customer is governed by Irish law.

27.2.       Dublin, Ireland, is the legal forum for any dispute between the Supplier and the customer in relation to their business relationship, these Terms, and other situation in connection hereto.

28.       Agree to the Terms and Conditions

28.1.       By placing the order the customer has agreed to the Terms and Conditions listed above.