1.3. For the purposes of § 3, subparagraph 4, in The Danish Act on Processing of Personal Data the data controller is Knowga Ltd.
2.1. When you visit our site, you may provide us with two types of information:
2.1.1. Personal information that you knowingly choose to disclose, which is collected on an individual basis and
2.1.2. General user information that does not contain personally identifiable information, which is collected on an aggregate basis as you browse our site.
2.2. In some cases, if you choose not to provide us with the requested information, you may not be able to access all of our site's functionality, content or services.
2.3. Personally identifiable information you choose to provide:
2.4. We may ask for certain personal information from you for the purpose of providing to you content and/or services that you request. For example:
2.4.1. You may provide us with details about yourself so that we can send you information about our courses and services. This includes information provided at the time of registering to use our site, subscribing to our service, posting material or requesting further services, including signing up to our e-mail newsletter. The details we ask for vary with the products and services that you request.
2.5. If you wish to purchase our courses through our site, you may need to provide us with information so that we can complete that transaction, including your debit or credit card information.
2.6. You may be asked to disclose personal information to us so that we can provide assistance and information to you. For example, we may collect personal information from you (such as an e-mail address, system information and problem descriptions) in order to provide online technical support and troubleshooting.
2.7. We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
2.8. Non-personally identifiable information we collect:
2.9. Cookies/Web server logs: similar to other commercial websites, our site uses standard technology called "cookies" and web server logs to collect information about how our site is used. Cookies are a feature of web browser software that allows web servers to recognise the computer used to access a web site. Cookies are small pieces of data that are stored by a user's web browser on the user's hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us to estimate our audience size and usage pattern, to store information about your preferences, and so allow us to customise our site according to your individual interests, to speed up your searches and to recognise you when you return to our site. Information gathered through cookies and web server logs may include the date and time of visits, the pages viewed, time spent at our site and the web sites visited just before and just after our site. This information is collected on an aggregate basis. None of this information is associated with you as an individual.
3.1. The information we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (EEA). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal information, you agree to this transfer, storing or processing.
4.2. All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
4.3. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your information transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
5.1. We use information held about you in the following ways:
5.1.1. To ensure that content from our site is presented in the most effective manner for you and for your computer.
5.1.2. To provide you with information, products or services that you request from us or which we believe may interest you, where you have consented to be contacted for such purposes.
5.1.3. To carry out our obligations arising from any contracts entered into between you and us.
5.1.4. To allow you to participate in interactive features of our service, when you choose to do so.
5.1.5. To notify you about changes to our service.
5.2. We may also use your information, or permit selected third parties (including, without limitation, companies within our group) to use your information, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by post and telephone.
5.3. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale to you.
5.4. If you are a new customer, and where we permit selected third parties to use your information, we (or they) will contact you by electronic means only if you have consented to this.
6.1. If you visit our site and volunteer personally identifiable information, you may modify, correct or update such information at any time by visiting/where you will have the opportunity to access and revise certain of your personally identifiable information and to update your preferences regarding the information you want to receive from us. You can do this by visiting the Contact Us page and send us an email.
7.1. We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in § 5, subparagraph 3 in the Danish Companies Act 2015.
7.2. We may disclose your personal information to third parties:
7.2.1. In the event that we sell or buy any business or assets, in which case we may disclose your personal information to the prospective seller or buyer of such business or assets.
7.2.2. If we or substantially all of our assets are acquired by a third party, in which case personal information held by us about our customers will be one of the transferred assets.
7.2.3. If we are under a duty to disclose or share your personal information in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions and other agreements; or to protect the rights, property, or safety of Knowga Ltd, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
You have the right to ask us not to use your personal information for marketing purposes. We will usually inform you (before collecting your information) if we intend to use your information for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your information. You can also exercise the right at any time by contacting us at hi [at] knowga.com
8.1. Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal information to these websites.
10.1. We are committed to working with you to answer any questions or address any issues you may have about your privacy.
10.2. You have the right to request details of the information held by us about you.
10.3. At any time you may ask us to correct or update any of your information.
10.4. Unless exceptional circumstances apply, Knowga will not charge individuals for processing complaints.
10.5. You can contact us by emailing us at hi [at] knowga.com